Terms & Conditions
These terms and conditions will outline your rights as a client of Ambition Health Group and our responsibilities to deliver the services required.
Our guidelines have been developed to be in line with the Victorian Charter of Human Rights and Responsibilities Act of 2006.
These terms and conditions will outline your rights as a client of Ambition Health Group and our responsibilities to deliver the services required. Our guidelines have been developed to be in line with the Victorian Charter of Human Rights and Responsibilities Act of 2006.
Our Services are subject to the following terms and conditions, which shall be deemed to apply in respect of each and every engagement of Ambition Health Group. Please read our terms and conditions carefully and contact us should you have any questions as to how they may apply to you.
1. Agreement to provide Services
These terms and conditions shall be binding both upon the Client and Ambition Health Group in respect to the provision of any and all services rendered under the Service Agreement of which these terms and conditions form part. You should contact us in writing if for any reason you do not agree with any of the terms and conditions set out below
2. Currency of Terms and Conditions
These terms and conditions are effective as at the date of the Client first executing a Service Agreement with Ambition Health Group. Ambition Health Group however reserves the right at any time to update or modify these terms and conditions.
3. Service Delivery
3.1 Ambition Health Group undertakes to provide the Services to the Client in a professional manner and in keeping with generally accepted standards for the provision of home care in Australia from time to time.
3.2 Save for any part of the Services that involves transporting the Client to a third party premises, the Services will be carried out at the domestic location set out in the front page of the Service Agreement.
3.3 Any changes to the agreed Services to be provided by Ambition Health Group must be notified and agreed to in writing prior to the commencement of the next visit by an authorised Ambition Health Group caregiver. Should a Client require a change to the agreed Services in the course of a visit by an Ambition Health Group caregiver, such caregiver shall only be permitted to carry out such change if authorisation has been granted at the relevant time by an authorised officer of Ambition Health Group.
3.4 In providing the Services, Ambition Health Group will endeavour to provide a caregiver who will meet the prima facie needs of the Client.
3.5 Ambition Health Group will take all reasonable steps to ensure that its assigned caregiver arrives at the Client’s place of residence at the agreed time for the commencement of the Services but the Client accepts that matters may occur which are outside the control of Ambition Health Group or its caregiver in this regard.
3.6(a) Subject to the provisions of clause 3.6(b), the Client acknowledges that the Services are non- medical services and that the caregivers of Ambition Health Group are neither licenced or entitled at law to render medical assistance save that which might be expected of non-medically trained personnel in the case of an emergency.
3.6(b) Where the caregiver is a Registered Nurse, the Medical Services to be rendered to the Client shall be limited to medication and wound management (if appropriate).
Transportation Policy
4.1 Where assistance is required in relation to transportation to any locality away from the domestic location of the Client, Ambition Health Group reserves the right for such transportation to be carried out either by way of public taxi, VHA (B) licenced vehicles or via the private motor vehicle as operated by the caregiver of Ambition Health Group.
4.2 In the case of transportation by taxi, the Client shall be responsible for any and all taxi fares and in the case of transportation via the vehicle of the Ambition Health Group caregiver, the Client agrees to pay a charge per kilometre travelled, the rate to be notified to the Client in advance.
4. Privacy
Ambition Health Group undertakes that it is compliant with and will observe at all times the requirements of the Privacy Act 2014 (as amended from time to time).
6. Client obligation
6.1 The Client must fully inform and keep informed Ambition Health Group in relation to any and all medical, psychological or any other background issues that would be regarded as being in any way relevant to the Services to be provided by Ambition Health Group.
6.2 The Client will take all required steps to ensure that the domestic location represents a safe and hazard-free work place in which the Ambition Health Group caregiver can carry out the Services.
6.3 The Client will at all times deal with the caregiver of Ambition Health Group with courtesy and respect and in particular shall refrain from any physical or verbal abuse.
6.4(a) The Client undertakes not to hire, use or employ either directly or indirectly any caregiver introduced to them by Ambition Health Group either during the period that the Services are being provided or for a period of 12 months from the last provision of the Services.
6.4(b) If for whatever reason the Client breaches the undertaking provided in Clause
6.4(a), the client agrees to and shall be liable to pay a placement fee of $7500.00 to Ambition Health Group within 7days of Ambition Health Group becoming aware of such breach.