Your Privacy Matters To Us
Ambition Health Group respects each website visitor’s privacy. We value your personal information and never use or share it without your consent. We follow the rules and regulations of the Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000. Your data and information are safe with us. We never conduct or encourage surveys on our website and never send emails and newsletters without permission.Purpose
Ambition Health Group respects and protects the privacy of our website visitors, clients, employees, volunteers and everyone else who contacts us. We adhere to the Privacy Act 1998 and the Privacy Amendment Act 2000 while maintaining your personal information. This policy is freely available on our website. In special cases of vision-impaired individuals and non-English readers, we make this policy’s hard copy available. Contact our managers and get your privacy policy copy without hassle. We ensure an appropriate system to handle your personal information and the process of collecting, storing and using the data. We use the data to help you with your healthcare issues and form a contact base for emergencies. Our site does not send emails or other information your way without your permission. Here is what our privacy policy explains to readers –- The scope of our privacy policy
- The type of information we collect
- Why and how do we do it
- Our commitment to your privacy
- Our way of storing and disclosing your information
- Ways we protect your personal information
- Your rights to correct or change your personal information
- Privacy policy complaint procedure and rights
- How to contact us and more
Scope
This policy applies to everyone, including our clients, website users, employees, contractors, job applicants and other individuals who share their personal information with us. We collect information to get insights on your healthcare needs, recruitment purposes, employment and volunteering opportunities. We don’t let third-party websites or services collect or use your personal information. However, some of our contractors and employees can process the data on behalf of Ambition Health Group by following all the rules listed in this policy.Your Privacy is Our Priority
We ensure multilayered security measures to protect the personal information that you have shared with us. We respect your privacy and employ reliable data systems to safeguard it. All the information we collect is stored electronically in cloud management systems or computer hard drives. You can rest assured by knowing that your information is in safe hands. We protect your data against unauthorised access, misuse, data loss and improper alteration. We collect your personal information to tailor our solutions and provide you with the best healthcare possible. Your data’s confidentiality is our duty and protect it with all means.Reasons We Collect Your Information
To provide you with tailored care solutions that suit your preferences, lifestyle choices and health requirements, we may ask you for crucial personal information. Then, we use and store this information for our records and government policy requirements. Here are the crucial reasons why we do it:- To provide you with the best suitable services and support
- To help you understand the extensive range of our car services
- To get the right staff for you
- For law purposes and records
- To send emails and other marketing resources (you can stop these emails by reporting back to us)
- To respond to individual requests or complaints
- To communicate with you via phone, email and other means
- To review our services and implement improvements
- For research, quality assurance and other purposes
The Information We Collect
We collect relevant and personal information to provide tailored and quality care solutions. This data is solely used for curating an exceptional experience for you throughout our service. We do not use your data for other purposes unless we have to for law requirements. In case of sensitive information, we only receive it with your full consent. The personal information we collect may include the following:- Your contact details
- Name, gender, etc
- Email address and home address
- Your date of birth or age
- Your identification documents, such as driving license (If required)
- Your marital status
- Medical and support needs
- Medical and health backgrounds or history
- Billing details for payments and reimbursement
- Your insurance policy details
- Your family members or previous caregivers
- Your cultural background, religious beliefs and preferences
- Records of interactions between you and our healthcare consulting staff and more
How We Collect, Use, and Store Your Personal Information?
At Ambition Health Group, we collect personal information to provide the best care and services. We aim to collect your information directly from you whenever possible. We limit our collection to the information necessary to fulfil our services and responsibilities. We collect your personal information via the following methods –- Directly asking you for your information to offer tailored solutions
- From our website enquiries
- From your previous caregivers or family members
- From your healthcare providers
- When you contact us via phone, email, mail, or in person
- By filling out the information forms
- Face-to-face or other communication means
- Via email, phone or social media
- Via website
- Via your resume and other submitted documents
Use of Information
We use your personal information to:- Provide the right care and services for you
- Communicate with you through various channels, including phone, email, and face-to-face
- Improve our services based on your feedback
- Handle complaints and respond to your needs
- The number of users visiting the website
- Time and Date of visits
- Traffic Patterns
- Number of Pages Viewed
- We collected the information directly from you
- It’s reasonable to expect that we might use the information for this purpose
- We provide an easy way for you to opt out of these communications
- You haven’t opted out already
How Do We Disclose Your Personal Information?
At Ambition Health Group, we value your privacy and only disclose your personal information for providing quality care and services. We ensure that any information disclosure is necessary for fulfilling our responsibilities.When and Why We Disclose Information
We may disclose your personal information to comply with legal obligations, manage insurance matters, and meet occupational health and safety requirements. We only share your information for the primary reasons we collected it and for related purposes that you would reasonably expect.Who We Share Your Information With
We may need to share your personal information with trusted third parties in some situations which can be the following:- Service Providers: We ,may have to share your information with contractors or subcontractors who help us deliver our services, such as mail processing, printing, and market research. We ensure these providers are bound by contracts that limit the use of your information to specific purposes.
- Employment References: Individuals or organizations you have named as references in your job application.
- Affiliated Entities: Companies or organizations that are part of our network and help us provide care and services.
- Third-Party Partners: Businesses engaged to perform tasks like marketing or advertising on our behalf.
- Legal and Professional Advisors: Accountants, auditors, and lawyers who assist us in fulfilling our legal and business obligations.
- Authorized Individuals: People you have given permission to receive information on your behalf.
- Legal Compliance: Any persons permitted by law, such as for criminal record checks or workplace law compliance.
How Do We Protect Your Personal Information?
When you share personal details, like credit card numbers or other sensitive information, over the Internet, it’s important to understand that there are some inherent risks. While we make every effort to secure the information you send to our website, there is always a chance that a third party could intercept it during transmission. By using our website, you acknowledge that Ambition Health Group is not liable for any security breaches, viruses, or other malicious software that may affect your computer or result in data loss.How We Safeguard Your Information
We take your privacy seriously and store your information securely within our office. Access to your personal data is strictly controlled and limited to our staff and trusted partners. We employ a combination of physical, electronic, and management practices to keep your information safe. These include:- User Logins: Access to your information is protected by strict user login controls.
- Secure Servers: Our servers are housed in secure locations with multiple layers of physical protection.
- Staff Training: All our staff are trained in information security practices.
- Confidentiality Laws: We adhere to strict client confidentiality laws to ensure your information is only accessed by those who need it.
Your Right to Access and Correct Your Information
You can update the data you have provided us by contacting our Client Managers or General Manager. You can also get a copy of your medical records, simply submit a written request to our manager, along with proof of your identity. To ensure the security and integrity of the information we hold, we may ask you to follow certain procedures before we grant access to or allow changes to your personal information. This might involve filling out a request form or verifying your identity to our satisfaction.Situations Where We May Limit Access
There are certain circumstances where we might not be able to grant you access to your personal information. These include:- If providing access could pose a serious threat to anyone’s health, safety, or public safety.
- If access could impact the privacy of others.
- If the request is considered frivolous or vexatious.
- If the information relates to legal proceedings and wouldn’t normally be accessible through those proceedings.
- If access could reveal our intentions during negotiations with you.
- If providing access would be unlawful or if we are required to deny access under Australian law or a court order.
- If there is suspected unlawful activity or misconduct that requires further investigation.
- If access could compromise enforcement activities by an enforcement body.
- If the information includes internal evaluations related to commercially sensitive decisions.
How We Handle Your Requests
If you request access to your personal information, we will:- Respond to your request within a reasonable time frame.
- Provide the information in the manner you have requested, if it’s reasonable and practicable.
Ensuring Accuracy
We are committed to maintaining accurate, up-to-date, and complete records. If we find that any information we hold about you is incorrect or outdated, we will update our records promptly. Please keep us informed of any changes to your personal details so we can keep our records current.Your Rights to File A Complaint
You have the right to:- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request the deletion of your personal inform
- Object to the processing of your personal information
How We Handle Your Complaint
When we receive your complaint, we aim to address it effectively and fairly. Here’s how we typically handle the process:- Request for More Information: To investigate your complaint thoroughly, we might ask for additional details. Please provide as much information as you can, including relevant dates and any documents. Rest assured, all information will be kept confidential.
- Discussing Options: We will explore possible ways to resolve the issue with you. If you have any ideas on how you’d like the matter to be handled, please let us know and discuss them with our Manager.
- Investigation: If needed, we will investigate your complaint. We aim to do this within a reasonable time frame. We might need to contact others involved to get a full picture and move forward with your complaint.
- Employee Conduct: If your complaint relates to the behaviour of one of our staff members, we will discuss the issue with the employee involved and seek their input to help resolve the matter.