Person-Centred Specialist NDIS Support Coordination

We Help You Make the Most of Your NDIS Plan with confidence, connecting you with the right supports to achieve your goals and live your best life.

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Trusted by 2,500+ NDIS participants across Australia

Your Trusted NDIS Support Coordinators Across Australia

At Ambition Health Group, we proudly offer trusted and person-centred NDIS Support Coordination services to participants all across Australia. Whether you’re just starting your NDIS journey or need help navigating an existing plan, our experienced and compassionate NDIS Support Coordinators are here to walk beside you—every step of the way.

Our Support Coordinator can aid you in:

  • Understanding and implementing your NDIS plan effectively
  • Connecting with quality service providers that match your needs
  • Coordinating multiple services and supports for complex needs
  • Building your capacity to self-manage aspects of your plan
  • Resolving service delivery issues and ensuring quality support
  • Preparing for plan reviews and helping articulate your ongoing needs

We believe that every participant deserves personalised, respectful, and responsive support, no matter where they live. That’s why our services extend across major cities, regional towns, and remote areas—ensuring that everyone has access to the guidance they need.

Whether you’re in Sydney, Melbourne, Brisbane, Perth, Adelaide, Darwin, Canberra, Hobart, or anywhere in between, you can count on Ambition Health Group to be your trusted partner in NDIS Support Coordination.

Your Trusted NDIS Support Coordinators Across Australia

What Is Support Coordination?

Support Coordination is an NDIS-funded service designed to help you understand and use your plan effectively. Our NDIS support coordinators assist you in accessing community, mainstream, and government services so that your plan works for your goals and lifestyle.

Choosing a right support coordination provider help you understand the scheme, create a budget, select services – as per your needs and everything else that comes along the journey. The Support Coordination Australia team works closely with you and your family to help you reach your life goals via NDIS services. They may help you get therapies, community programs, accommodation, live-in support and more.

Navigate the NDIS

We help you understand your NDIS plan and how to make the most of your funding to achieve your goals.

Connect with Providers

We connect you with quality service providers that match your needs, preferences, and goals.

Build Your Capacity

We empower you with the skills and confidence to coordinate your supports independently over time.

What Are the Different Types of Support Coordination?

We offer a range of coordination services to match your individual needs and NDIS plan funding. There are three levels of Support Coordination available through the NDIS:

Level 1: Support Connection

Basic assistance to help you understand and implement your NDIS plan. Ideal for participants with straightforward needs who require minimal ongoing support.

  • Initial plan explanation
  • Provider connection
  • Basic monitoring

Level 2: Coordination of Supports

Comprehensive coordination for participants with more complex needs. We help manage multiple providers and build your capacity to navigate the NDIS system.

  • Detailed plan implementation
  • Multiple provider coordination
  • Regular progress monitoring

Level 3: Specialist Support Coordination

Expert coordination for participants with high-level or complex needs. Our specialists have advanced skills to manage challenging situations and complex support networks.

  • Crisis management
  • Complex needs support
  • Multi-system coordination

Our NDIS Disability Support Coordination Services

Our team of experienced coordinators provide quality support throughout your NDIS journey with our NDIS Support services.

Support Coordination

Expert assistance in understanding and implementing your NDIS plan, connecting you with the right providers and supports.

Plan Management

Professional management of your NDIS funding, handling all financial aspects while giving you choice and control.

Recovery Coaching

Specialized support for mental health recovery, helping you build skills and achieve your personal goals.

Specialist Support Coordination

Advanced coordination for complex needs, providing high-level support and crisis management.

Capacity Building

Empowering you to build skills and independence in managing your NDIS plan and daily life.

Community Integration

Supporting you to connect with your community and access mainstream services effectively.

Who Gets Support Coordination Funding?

Support Coordination is typically included in NDIS plans for participants who need assistance to coordinate complex supports or build capacity to implement their plan.

You may be eligible if you:

  • Have complex support needs requiring coordination across multiple providers
  • Need assistance to build skills to coordinate supports and participate in the community
  • Are transitioning from other service systems (like hospital, custody or aged care)
  • Have limited informal supports such as family and friends
  • Are at risk or in a crisis situation that requires coordination support

Not sure if you’re eligible?

We can help you determine if Support Coordination should be included in your NDIS plan and assist with the necessary documentation for your next plan review.

Contact Us for Assistance

Is Support Coordination in your NDIS Plan?

Check your NDIS plan for funding under “Capacity Building Supports” in the category “Support Coordination”.

Common Support Coordination Funding Levels:
Level 1 (Support Connection)
20-40 hours per year
Level 2 (Coordination of Supports)
60-100 hours per year
Level 3 (Specialist Support Coordination)
100-150+ hours per year
If you don’t have Support Coordination in your current plan but believe you need it, we can help you request it at your next plan review.

How Can Our Disability Support Coordinators Assist With Your NDIS Plan

Our team of experienced coordinators provide comprehensive support throughout your NDIS journey.

Finding the Right Providers

We help you identify and connect with quality service providers that match your specific needs and goals, ensuring you receive the best possible support.

Plan Implementation

We work with you to develop a clear implementation plan, breaking down your NDIS plan into manageable steps and ensuring all supports are properly set up.

Service Agreements

We assist with negotiating and reviewing service agreements to ensure they align with your needs, preferences, and the funding available in your NDIS plan.

Community Connection

We help you connect with community resources and mainstream services, expanding your support network beyond NDIS-funded providers.

Crisis Management

We provide responsive support during emergencies or when your circumstances change, helping to adjust your supports and ensure continuity of care.

Plan Review Preparation

We help you prepare for your NDIS plan review by documenting progress, identifying ongoing needs, and gathering evidence to support your future funding requirements.

Is Support Coordination in Your NDIS Plan?

Looking for NDIS specialist support coordination? Our expert team is trained to handle complex cases with compassion and clarity. Join hundreds of satisfied participants who have transformed their lives with our support coordination services.

  • Expert coordinators dedicated to your success
  • Personalized support tailored to your needs
  • Maximize your NDIS plan’s potential
Is Support Coordination in Your NDIS Plan

Why Choose Ambition Health Group’s Support Coordination?

Choose Ambition Health Group’s Support Coordination for a personalized approach that puts your goals and wellbeing first.

Experienced Coordinators

Our team brings years of experience in disability support, with specialized knowledge across different disability types and support needs.

Responsive Support

We pride ourselves on quick response times and being available when you need us, including emergency after-hours support.

Quality Assurance

We maintain the highest standards of service delivery, with regular quality reviews and continuous professional development for our team.

Culturally Responsive

We respect and accommodate diverse cultural backgrounds, with coordinators trained in cultural sensitivity and inclusive practices.

Collaborative Approach

We work closely with your entire support network, including family, other providers, and community services to ensure coordinated care.

Registered Provider

We are a fully registered NDIS provider, meeting all quality and safeguarding requirements to ensure you receive safe, high-quality support.

Our Simple 4-Step Process

We make getting started with Support Coordination easy and straightforward.

1

Initial Consultation

We start with a free consultation to understand your needs, goals, and current situation. This can be in person, via video call, or phone.

2

Plan Analysis

Our experts review your NDIS plan in detail, identifying opportunities to maximize your funding and achieve your goals effectively.

3

Support Planning

Together, we develop a comprehensive support plan that aligns with your goals and preferences, connecting you with quality service providers.

4

Ongoing Support

We provide continuous support, regularly reviewing progress, adjusting supports as needed, and helping you build capacity to achieve your goals.

Person-centred Specialist Support Coordination Services

At Ambition Health Group, we believe that you are the expert in your own life. Our approach to Support Coordination is built around your individual needs, preferences, and goals.

Person-centred Specialist Support Coordination Services

Respecting Your Choices

We respect your right to make your own decisions about your supports and services.

Focusing on Your Goals

We align all our support coordination activities with your personal goals and aspirations.

Involving Your Support Network

We work collaboratively with your family, carers, and other important people in your life.

Promoting Independence

We focus on building your skills and confidence to increase your independence over time.

Roles and Key Tasks of a Support Coordinator

Our support coordinators fulfill multiple roles to ensure you get the most from your NDIS plan.

Plan Navigator

We help you understand your NDIS plan, breaking down complex information into clear, actionable steps.

  • Explaining funding categories and how they can be used
  • Creating visual plan summaries and implementation timelines

Service Connector

We link you with appropriate service providers that match your needs, preferences, and goals.

  • Researching providers based on your specific requirements
  • Facilitating introductions and service agreements

Capacity Builder

We help you develop skills to increase your independence in managing your supports and plan.

  • Teaching self-advocacy and decision-making skills
  • Supporting you to gradually take more control of your plan

Problem Solver

We help resolve issues that arise with service delivery or coordination of supports.

  • Mediating between you and service providers when needed
  • Finding alternative solutions when initial approaches don’t work

Advocate

We advocate for your rights and ensure your voice is heard in all decisions about your supports.

  • Supporting you to express your preferences and needs
  • Ensuring service providers respect your choices and dignity

Plan Reviewer

We help prepare for your NDIS plan reviews by documenting progress and gathering evidence.

  • Tracking goal achievement and identifying ongoing needs
  • Compiling reports and evidence for your next plan review

The Difference Between a Plan Manager and a Support Coordinator

Understanding the distinct roles of these two important NDIS services can help you make the most of your plan.

Service Aspect Plan Manager Support Coordinator
Primary Role Financial administration of your NDIS plan Implementing your plan and connecting you with supports
Key Tasks • Processing provider invoices
• Tracking budget expenditure
• Providing financial statements
• Finding and connecting with providers
• Coordinating multiple supports
• Building your capacity to use your plan
Funding Category Improved Life Choices Capacity Building – Support Coordination
Contact Frequency Typically monthly or as needed for financial matters Regular ongoing contact based on your needs and funding
Can You Have Both? Yes! Many participants benefit from having both services working together.
Plan Managers handle the financial aspects while Support Coordinators focus on implementing your plan effectively.

Ambition Health Group offers both services

For a seamless NDIS experience, you can choose Ambition Health Group for both your Plan Management and Support Coordination needs. This integrated approach ensures better communication and more efficient plan implementation.

Can I Change My Current Support Coordinators

Can I Change My Current Support Coordinators

If you’re not satisfied with your current support coordination service, you have the right to change providers. Switching to Ambition Health Group is simple and straightforward.

How to switch to us:

  • Contact us for an initial consultation to discuss your needs
  • We’ll help you notify your current provider about the change
  • We’ll request a service agreement and any necessary information
  • Our team will ensure a smooth transition with no gap in support

Switch to Ambition Health Group

Support Coordination Service Across Australia

We provide Support Coordination services nationwide, with local coordinators who understand your community and available resources.

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We’re Registered Support Coordinators Near You

Our team of qualified Support Coordinators operates throughout Australia, providing both in-person and remote support options to meet your needs.

Eastern Australia
  • Sydney & NSW
  • Melbourne & Victoria
  • Brisbane & Queensland
  • ACT
Central & Western Australia
  • Adelaide & South Australia
  • Perth & Western Australia
  • Darwin & Northern Territory
Remote & Regional Areas
  • Tasmania
  • Regional and rural communities
  • Remote telehealth support

Virtual Support Options

We also offer remote support coordination via video conferencing, phone, and email for participants who prefer this option or live in areas where in-person support is limited.

What Our Clients Say About Our Support Coordination Service

Frequently Asked Questions About NDIS Support Coordination

Support Coordination funding is determined by the NDIS based on your individual needs and circumstances. Not all participants receive Support Coordination funding, and the amount can vary from plan to plan. During your plan review, your need for Support Coordination will be reassessed. If you’ve made significant progress toward your goals and developed skills to manage your plan independently, your funding for Support Coordination might be reduced or removed in subsequent plans.

The number of Support Coordination hours funded varies widely depending on individual circumstances. Typically, participants might receive between 20 and 100 hours per year, but those with complex needs or in crisis situations may receive more. Your Support Coordinator will help you use your allocated hours efficiently throughout your plan period, with more intensive support often needed at the beginning of a new plan and during significant life transitions.

Yes, organisations can provide both Support Coordination and other direct supports, but there are strict guidelines to manage potential conflicts of interest. At Ambition Health Group, we have robust policies in place to ensure that our Support Coordinators provide unbiased advice and respect your right to choose your providers freely. We will always present you with multiple options for service providers and respect your choice, whether or not it includes our own services.

While there is no mandatory qualification for Support Coordinators, most have relevant qualifications in disability, social work, community services, or allied health. At Ambition Health Group, our Support Coordinators have a minimum of a Certificate IV in Disability or equivalent, plus extensive experience in the disability sector. Our Specialist Support Coordinators have additional qualifications such as social work, occupational therapy, or psychology degrees, along with specialized experience working with complex needs.

In emergency situations, your Support Coordinator can help by quickly connecting you with appropriate crisis services, temporarily adjusting your supports to address the situation, and liaising with the NDIS for emergency funding if needed. At Ambition Health Group, we provide our clients with emergency contact details and have protocols in place to respond promptly to urgent situations. We also work with you to develop crisis plans in advance, so everyone knows what to do if an emergency occurs.

You have the right to change your Support Coordinator at any time. To switch to Ambition Health Group, simply contact us and we’ll guide you through the process. This typically involves ending your service agreement with your current provider (usually requiring 2-4 weeks’ notice) and setting up a new agreement with us. We’ll help you ensure a smooth transition, including obtaining necessary information from your previous coordinator and establishing relationships with your existing service providers.
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