Everything You Need to Know About Support at Home and Care Planning
Australia’s aged care system is evolving to offer more flexible and personalized support for seniors at home. Starting on 1 November 2025, the Support at Home Program will replace the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs. This shift aims to streamline services and provide more tailored care to meet the unique needs of individuals, making home support more accessible and effective.
We understand that navigating these changes can be challenging, so we’re here to help. This page will be regularly updated with clear, easy-to-understand information, ensuring you stay informed about key updates, timelines, and what you can expect from the new system.
As the aged care landscape continues to evolve, it’s essential to understand the range of support options available for seniors who wish to continue living independently in their homes. At Ambition Health Group, we’re committed to helping you navigate the changes in the aged care system with the most current and comprehensive services. Our goal is to ensure that you or your loved ones receive the personalised support necessary to live comfortably and safely at home.
In this guide, we’ll explain the range of services available under the current Support at Home Program, the funding options, and how Ambition Health Group can assist in creating the ideal care plan tailored to individual needs.
IMPORTANT UPDATE
The Australian Government has announced a temporary delay for the new Aged Care Act 2024 and the Support at Home Program, with the revised start date now set for November 1, 2025.
What is the Support at Home Program?
The Support at Home Program is a government initiative designed to offer flexible and comprehensive care to older Australians, helping them live independently in their own homes. The program is a transition from previous systems, such as Home Care Packages (HCP), providing more tailored care solutions and a more transparent funding system.
Ambition Health Group is here to guide you through this new program, ensuring you get the most out of the services available, with the added benefit of expert support and professional care.
Types of Services Under the Support at Home Program
The Support at Home Program is divided into three key categories of services that address both clinical and day-to-day needs. At Ambition Health Group, we specialize in coordinating and delivering these services, offering personalized care plans that cater to each individual’s unique requirements.
Clinical Support
Clinical services are designed to assist with health-related needs, such as:
- Nursing care: Professional care provided by registered nurses, including wound management, medication administration, and ongoing health assessments.
- Physiotherapy: Specialized exercises and therapies to enhance mobility and improve physical function.
- Occupational therapy: Helping individuals maintain independence by improving daily living skills and making necessary home modifications.
Independence Support
The Independence category focuses on enhancing the quality of life for seniors by providing services that help them live safely and comfortably. These include:
- Personal care: Assistance with daily tasks such as bathing, grooming, dressing, and hygiene.
- Social support: Engaging in social activities and maintaining connections with family, friends, and community.
- Respite care: Providing temporary relief to family caregivers so they can take a break while knowing their loved ones are cared for.
- Transport: Help with getting to medical appointments, social engagements, or errands.
Everyday Living Support
Everyday Living services are designed to ensure that seniors can maintain a comfortable home environment:
- Household tasks: Help with cleaning, laundry, and other household chores.
- Meal preparation: Assistance with cooking nutritious meals based on dietary needs.
- Home maintenance: Help with minor home repairs and modifications to improve accessibility and safety.
Funding and Contributions Explained
The Support at Home Program operates with a funding system designed to be more flexible and transparent than previous models. Under the new structure, multiple funding tiers reflect the level of care required.
How Does Funding Work?
Eight funding levels
Each level represents a different set of needs, with funding distributed quarterly. This allows for a more consistent and predictable financial arrangement.
Contribution based on circumstances
Clients may be required to contribute to the cost of services, depending on their financial situation. Rest assured, Ambition Health Group is committed to helping you understand the funding process and ensure that you receive the maximum support available.
We offer detailed advice on how to assess your budget, understand your entitlements, and navigate the complexities of the funding process. Whether you’re entering the program for the first time or looking to make adjustments to your current plan, our team will be with you every step of the way.
How much funding will be available?
The funding you will receive depends on your support level, which is determined by an assessment of your care needs. The program offers eight funding levels, ranging from $10,000 for low-level needs (Level 1) to $150,000 for those with intensive care needs (Level 8).
| Funding Level | Funding Amount | Care Requirements |
|---|---|---|
| Level 1 | $10,000 | Low care needs: Individuals requiring minimal support, typically for assistance with personal care and housekeeping. |
| Level 2 | $15,000 | Low to moderate care: Assistance with activities of daily living such as personal care, social support, and some clinical support. |
| Level 3 | $25,000 | Moderate care: Individuals needing more support with mobility, clinical care, and household assistance. |
| Level 4 | $40,000 | High care: Those who need significant assistance with clinical health needs, mobility, personal care, and home maintenance. |
| Level 5 | $50,000 | Very high care: Includes extensive support, including complex clinical care, rehabilitation, and high-level personal care. |
| Level 6 | $70,000 | Intensive care: High level of ongoing clinical support, 24/7 assistance, and full household support, suitable for those with chronic illnesses or complex needs. |
| Level 7 | $100,000 | Full support for individuals with highly complex needs, including 24-hour care and comprehensive healthcare services. |
| Level 8 | $150,000 | Intensive, round-the-clock care, with a tailored, holistic approach addressing all aspects of the individual’s health, mobility, and wellbeing. |
Short-term funding options available under the Support at Home Program include:
- Restorative Care: Around $6,000, with potential to increase up to $12,000 if eligible.
- End-of-Life Care: Approximately $25,000 for up to 12 weeks of intensive, specialised support.
- Assistive Technology & Home Modifications: Starting at around $500, with the possibility of increasing up to $15,000, depending on individual needs.
What about my contributions to my care?
Clients may be asked to contribute to the cost of services based on their income and financial situation. The amount you contribute will depend on your Income Tested Fee (ITF), which is determined by the government’s assessment of your financial situation. Ambition Health Group will guide you through this process, ensuring that you understand your contribution responsibilities and that you are accessing the full level of support available.
What is happening with service pricing under Support at Home?
Under the Support at Home Program, there will be greater transparency in service pricing. Service providers will need to clearly outline their fees for each type of support, so you know exactly what you’re paying for.
Pricing will be structured to align with the level of care you need, ensuring you receive value for your funding. This approach is designed to provide clarity, making it easier to understand and manage the cost of care while allowing for greater flexibility in the services you select.
What about the Income Tested Fee (ITF)?
The Income Tested Fee (ITF) is a contribution toward your care costs based on your income, and it remains an important part of the Support at Home Program. The ITF is determined by a government assessment of your financial situation, and it helps to ensure that care costs are fairly distributed according to each person’s ability to pay.
If your income is higher, your ITF may be greater, while lower-income individuals may contribute less. Ambition Health Group will assist you in understanding your ITF and help you navigate the process, ensuring that you receive the right level of care and support without unnecessary financial stress.If you’re already receiving a Home Care Package
We can discuss with your provider how to transition to the Support at Home Program and understand how this change will affect your care and services.
Why Choose Ambition Health Group?
At Ambition Health Group, we believe that everyone deserves to live independently and comfortably in their own home. Our experienced team of care professionals is here to help you understand the Support at Home Program, guide you through the funding process, and provide the right care to meet your needs.
What We Offer:
- Personalized care plans: We take the time to understand your needs and preferences to create a customized care plan.
- Expert guidance: Our team of specialists will help you navigate the complexities of the aged care system, ensuring you understand your options and funding entitlements.
- Comprehensive support: From clinical services to everyday living assistance, we offer a full spectrum of services to enhance your quality of life.
- Flexible services: We understand that care needs can change over time, so we offer flexible, adaptable services to meet evolving requirements.
How Can We Help You Get Started?
Getting started with the Support at Home Program can feel overwhelming, but Ambition Health Group is here to make the process easy and stress-free. Here’s how we can help:
Initial Consultation
We’ll assess your needs and explain the Support at Home Program in detail.
Care plan development
Based on your preferences and requirements, we’ll create a personalized care plan that ensures you receive the support you need.
Funding advice
We’ll guide you through the funding application process and ensure that you’re accessing the maximum financial assistance available.
Ongoing Support
We provide ongoing care and support, regularly reviewing and adjusting your care plan to ensure it continues to meet your needs.
Get in Touch with Ambition Health Group
If you’re ready to take the next step toward independent living with the right support, Ambition Health Group is here to help. Contact us today to learn more about the Support at Home Program and how we can create a personalized care plan that’s right for you.
Ambition Health Group is committed to providing compassionate, professional, and tailored support to seniors. Our mission is to help you live your best life at home, with the care and assistance you deserve.
Frequently Asked Questions (FAQs)
How do I know which funding level I am eligible for?
Can I change my care plan if my needs change?
Do I have to pay the full amount for my care?
What happens if I don’t use all of my budget?
How can I apply for the Support at Home Program?
Can I receive Support at Home services if I am already on a Home Care Package (HCP)?
Are there any extra fees I need to be aware of?
How often will my care plan be reviewed?
Will my family be involved in my care planning?
Can I choose my service providers??
Can I get help with home modifications or assistive technology?
Can I use my NDIS funding in combination with the Support at Home Program?
How do I know if I’m eligible for the Support at Home Program?
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